Our Privacy Policy was last updated on 12 th May, 2022.
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your
information when You use the Service and tells You about Your privacy rights and how the law protects
You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the
collection and use of information in accordance with this Privacy Policy. This Privacy Policy was generated
by TermsFeed GDPR Privacy Policy Generator.
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in
plural.
For the purposes of this Privacy Policy:
● “Account” means a unique account created for You to access our Service or parts of our Service.
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to
EZCall Virtual Receptionists
For the purpose of the GDPR, the Company is the Data Controller.
● “Country” refers to Worldwide.
● “Cookies” are small files that are placed on Your computer, mobile device or any other device by a
website, containing the details of Your browsing history on that website among its many uses.
● “Data Controller”, for the purposes of the GDPR (General Data Protection Regulation), refers to the
Company as the legal person which alone or jointly with others determines the purposes and means
of the processing of Personal Data.
● “Device” means any device that can access the Service such as a computer, a cell phone or a
digital tablet.
● “Personal Data” is any information that relates to an identified or identifiable individual.
For the purposes of GDPR, Personal Data means any information relating to You such as a name,
an identification number, location data, online identifier or to one or more factors specific to the
physical, physiological, genetic, mental, economic, cultural or social identity.
● “Service” refers to the Website.
● “Service Provider” means any natural or legal person who processes the data on behalf of the
Company. It refers to third-party companies or individuals employed by the Company to facilitate the
Service, to provide the Service on behalf of the Company, to perform services related to the Service
or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR,
Service Providers are considered Data Processors.
● “Usage Data” refers to data collected automatically, either generated by the use of the Service or
from the Service infrastructure itself (for example, the duration of a page visit).
● “Website” refers to EZCall Virtual Receptionists, accessible from https://www.ezcallsupport.com
● “You” means the individual accessing or using the Service, or the company, or other legal entity on
behalf of which such individual is accessing or using the Service, as applicable.
Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or
as the User as you are the individual using the Service.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that
can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address),
browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the
time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information
automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique
ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet
browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You
access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain
information. Tracking technologies used are beacons, tags, and scripts to collect and track information and
to improve and analyze Our Service. The technologies We use may include:
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer
or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web
browser.
We use both Session and Persistent Cookies for the purposes set out below:
● Necessary / Essential Cookies
Type: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Websiteand to enable You to use some of its features. They help to authenticate users and preventfraudulent use of user accounts. Without these Cookies, the services that You have asked forcannot be provided, and We only use these Cookies to provide You with those services.
● Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
● Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such
as remembering your login details or language preference. The purpose of these Cookies is to
provide You with a more personal experience and to avoid You having to re-enter your preferences
every time You use the Website.
● Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users
use the Website. The information gathered via these Cookies may directly or indirectly identify you
as an individual visitor. This is because the information collected is typically linked to a
pseudonymous identifier associated with the device you use to access the Website. We may also
use these Cookies to test new pages, features or new functionality of the Website to see how our
users react to them.
For more information about the cookies we use and your choices regarding cookies, please visit our
Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
● To provide and maintain our Service, including to monitor the usage of our Service.
● To manage Your Account: to manage Your registration as a user of the Service. The Personal
Data You provide can give You access to different functionalities of the Service that are available to
You as a registered user.
● For the performance of a contract: the development, compliance and undertaking of the purchase
contract for the products, items or services You have purchased or of any other contract with Us
through the Service.
● To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of
electronic communication, such as a mobile application’s push notifications regarding updates or
informative communications related to the functionalities, products or contracted services, including
the security updates, when necessary or reasonable for their implementation.
● To provide You with news, special offers and general information about other goods, services and
events which we offer that are similar to those that you have already purchased or enquired about
unless You have opted not to receive such information.
● To manage Your requests: To attend and manage Your requests to Us.
● For business transfers: We may use Your information to evaluate or conduct a merger,
divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our
assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in
which Personal Data held by Us about our Service users is among the assets transferred.
● For other purposes: We may use Your information for other purposes, such as data analysis,
identifying usage trends, determining the effectiveness of our promotional campaigns and to
evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
● With Service Providers: We may share Your personal information with Service Providers to
monitor and analyze the use of our Service, for payment processing, to contact You.
● For business transfers: We may share or transfer Your personal information in connection with, or
during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a
portion of Our business to another company.
● With Affiliates: We may share Your information with Our affiliates, in which case we will require
those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other
subsidiaries, joint venture partners or other companies that We control or that are under common
control with Us.
● With business partners: We may share Your information with Our business partners to offer You
certain products, services or promotions.
● With other users: when You share personal information or otherwise interact in the public areas
with other users, such information may be viewed by all users and may be publicly distributed
outside.
● With Your consent: We may disclose Your personal information for any other purpose with Your
consent.
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in
this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our
legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve
disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained
for a shorter period of time, except when this data is used to strengthen the security or to improve the
functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company’s operating offices and in any
other places where the parties involved in the processing are located. It means that this information may be
transferred to — and maintained on — computers located outside of Your state, province, country or other
governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your
agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in
accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization
or a country unless there are adequate controls in place including the security of Your data and other
personal information.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.
We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy
Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to
do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over
the Internet, or method of electronic storage is 100% secure. While We strive to use commercially
acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect,
store, use, process and transfer information about Your activity on Our Service in accordance with their
Privacy Policies.
We may use third-party Service providers to monitor and analyze the use of our Service.
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and
other information that may be of interest to You. You may opt-out of receiving any, or all, of these
communications from Us by following the unsubscribe link or instructions provided in any email We send or
by contacting Us.
We may provide paid products and/or services within the Service. In that case, we may use third-party
services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-
party payment processors whose use of Your personal information is governed by their Privacy Policy.
These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security
Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of payment information.
We may process Personal Data under the following conditions:
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing,
and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a
requirement necessary to enter into a contract.
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can
exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please
note that we may ask You to verify Your identity before responding to such requests. If You make a
request, We will try our best to respond to You as soon as possible.
You have the right to complain to a Data Protection Authority about Our collection and use of Your
Personal Data. For more information, if You are in the European Economic Area (EEA), please contact
Your local data protection authority in the EEA.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally
identifiable information from anyone under the age of 13. If You are a parent or guardian and You are
aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We
have collected Personal Data from anyone under the age of 13 without verification of parental consent, We
take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires
consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party
link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of
every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any
third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new
Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming
effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy
are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
● By visiting this page on our website: https://www.ezcallsupport.com/contact-us
● By sending us an email: hello@ezcallsupport.com
Monday to Friday
7:00AM to 7:00PM EST
