1 (868) 224-1441
1 (212) 784-6757
We Support. You Grow. Everyone Wins! This is EZCall’s mission as its Director, Esther Jones, carefully navigates our team to premier status in the virtual support industry. Her intentional approach, which includes active listening and feedback to understand every client’s
unique business needs, will lead to great things in this her third successful business venture. For over twenty (20) years, her professional support skills paved the way for opportunities to work in highly sought after administrative roles in key areas of national government and in multinational corporations in the Caribbean and North America, including Western Union Financial, The New York Times, Royal Bank of Canada as well as special projects with SMEs,
consultants and specialists. Academically, Esther holds a Bachelor’s Degree in International Business and two Master’s Degrees: one in Administrative Science (including public sector and for-profit administrative leadership & management) and an MBA in Market Research.
Integrity and accuracy are vital to the success of any assignment and Esther understands that leaders value this, as well as anything that makes the work easier. As a result, the EZCall Support team directly benefits from her and our colleagues’ experiences so that clients have now come to expect an excellent and easy process with EZCall. For starters, Esther meets with every client for a free consultation and, should our team be a fit for you and/or your
business, our EZCall client intake process is initiated. Here, we identify your ideal customers’ demographics, then funnel and convert your product/service offering (or both) into an easily accessible and custom-designed solution. Away from work, quality time with her loved ones is a priority as well as enjoying the outdoors.
Geographically, our team members are located in The Caribbean, Latin America, North America, United Kingdom and Asia. We enjoy providing sales and support to clients ranging from independent business owners to multinational corporations. Entities served include: retail stores, wholesale traders, supply chain / logistics companies, distribution companies, financial institutions, government agencies, non-governmental organizations, hotel and tourism, airline industry, medical supplies, early childhood centres, educational institutions, security companies and more.
Helping our clients to get their wants and needs met through our interactions
Encouraging repeat business by understanding and adjusting to what clients require
Providing business stability as you grow, ensuring your clients are comfortable and happy
Communicating expectations clearly and supporting you along the way
We care about your business before, during and after each interaction
Instinctively seeking right fit solutions, even to unexpected requests
Including cross-selling and up-selling, unless you do not want us to
Understanding that some opportunities require a different approach
We value your constructive feedback and it makes us better
We respect what matters to you
Monday to Friday
7:00AM to 7:00PM EST
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